Front Desk Agent

Duties:

- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide information to guests
- Assist guests with inquiries, requests, and complaints
- Handle guest check-outs and process payments
- Maintain accurate records of guest interactions and transactions
- Operate phone systems and transfer calls to appropriate departments
- Provide excellent customer service and ensure guest satisfaction
- Assist with guest relations and resolve any issues or concerns

Requirements:

- Previous experience in a customer service role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Proficient in using computer systems and software applications
- Attention to detail and accuracy in handling guest information
- Flexibility to work night shifts, weekends, and holidays

If you are a friendly, customer-oriented individual with a passion for providing exceptional service, we would love to hear from you. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating a positive guest experience.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Nights as needed
• Weekends only

Work setting:

• In-person

Work Location: In person